Monday, 4 September 2017

Poachers & Wanna Be Entrepreneurs

Businesses all over the world get copied, ideas stolen and poached and it's even worse for niche businesses who offer something specialised and limited.  From KFC to Coke there are always going to be those who try to steal golden recipes and use them for their own gain.

In all the years JOLI have been operating we've had three people contact us wanting to know the exact ingredients of our products.  Even though it states on our website that we do not share this information readily (only our lucky customers know exactly what's in the products they've purchased).

One enquiry came from a lady who works with and sells essential oils.  Another came from a lady who ran a small gift shop in a quaint county town.  In each circumstance none of those queries resulted in them doing business with us even though they can see from JOLI's ingredients list that our skin care is one of the most natural brands on the market.

The most recent enquiry was interesting.   It came soon after we were approached by a one time customer wanting us to sell our base products to them in bulk for them to repackage and sell as their ownThis particular customer was always starting new business ventures and kept in contact with JOLI wanting us to support their endeavors (even though they only placed one small order with us years and years ago).  Sometimes we gave support, other times we didn't.

It just so happened that this customer made her queries over the weekend when JOLI are not open for business.  By the time we logged on, on Monday morning, she was irate, telling us not to worry about selling to her in bulk, she'd found someone else to supply her with base products.

Within days of this contact another (questionable) lady contacted us wanting to know the full ingredients for a handful of our most popular products.  She was told that information wasn't given out but this didn't stop her from contacting us again and again.  She was quick to reply to all emails after asking for more information.  Various bits of basic information were given while secret ingredients and product adaptions were omitted.  The reason information was given was purely out of curiosity to see what would happen.  Would she then place an order when the naturalness of JOLI products had been proven?  Or was she asking for other dubious reasons?

As soon as she had the information she required she stopped replying to follow up emails asking if she required any more assistance.  No surprise there.

When the second lady (Molly Staey [sic]) made her query I assumed it was related to the customer, Donna, wanting to place bulk orders.  Perhaps the supplier whom she'd found was now contacting us wanting to know our ingredients to see how her own base products stacked up?  Perhaps it was Donna pretending to be someone else because she really hadn't found anyone with base products comparable to JOLI's?

[Upon some slight investigation thereafter it was found that Molley Stacey looked remarkably the same as Donna (FB profiles).  Curious... ?!]

So this makes me wonder... why make the enquiry with no follow through?  Did she have her own agenda?  Maybe plan to try and replicate JOLI's awesome products?  Who knows?  She can give it her best shot, however with only base formulations given with key adaptions missing from the formulations, the attempt will never be as good as the real deal.

I can understand other people's desire to try and poach because JOLI are one of the few companies who make their own products from scratch without additional toxic preservatives.  We do not purchase bulk ready-made skin care to repackage and sell as our own.  Not that there is anything wrong with that, it's just not what we do; and also we've not found any base products that are as natural as we want.  JOLI purchased exclusive rights to their product formulations from a manufacturer with 50 years experience in the natural skin care industry.  There are literately hundreds of formulations for us to drawn from (on file) yet we currently only use a dozen or so of those formulations ~ which have been adapted and altered to suit our customer's needs and desires.

Even if someone tried to poach our base formulations they don't have our product adaptions, quantities, essential oil blends, technical skill set etc.  Not only that getting the company started was intensive with years of training, in depth learning about essential oils, blends and medicinal properties, correct cooking temperatures and amalgamations, safety regulations, liability insurance (a compulsory part of any retail business - which Donna admitted she wasn't going to get), labels, design and so forth.

The fact that we have our own private formulations, that no-one else has access to, without the use of additional toxic preservatives, plus product adaptions to suit individual needs - sets JOLI apart from the others.   No matter who tries to poach and pinch our awesome formulations they'll never rival what JOLI have created in the 10 plus years we've been in the industry.

JOLI, Rich Cream Moisturiser

Tuesday, 15 August 2017

Nail Art Tutorial no.1

Purple varnish with while mandala dots.

Step 1: paint purple varnish onto nails over clear base coat

Step 2: using a wooden skewer dip end into white acrylic paint then press onto nail to form a large central dot

Step 3: using pointy end of skewer dip end into white acrylic paint and form four small dots around central dot

Step 4: add for more dots in between previous dots

Step 5: add four dots N, S, E & W of pattern

Step 6: create two dots in between each N, S, E & W

By now you should have a nice circular pattern of white dots

Step 7: place four more dots N, S, E & W of pattern

Step 8: allow to dry before painting over with clear top coat

(You can choose different colours - colours shown for demo purposes)

shop joli natural

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Monday, 7 August 2017

Blanky4me Review: we love our blankys!

It started off with one blanky, a large family blanky from  A lovely large red blanky with cheetah print on the underside.  So warm, soft and cuddly.  We'd huddle under the blanky and watch some telly together or read or talk.  Mostly I hogged the blanky because it's so comfortable and big and cozy.

Which then lead to more blankys!!!!

Another read and yellow blanky for one son and a blue and yellow blanky for the other... and we couldn't leave our fluffy white dog out.  He got a dark chocolate blanky with cheetah print underside (that's him - the white furry thing - at the bottom of the photo).


What I love about the blankys is they're well made and don't come apart at the seems, and my boys can be pretty rough with their stuff, plus they can be washed easily.  Not to mention they're personalised blankys and you get to choose your colours (top and bottom), font and text colour.  They make a great gift that will last a long time and can be cherished.

We've had our blankys for a while now and still love them as much as they day we got them.  Mine (the family blanky) pretty much follows me from room to room... as do my boy's blankys (we might be slightly obsessed with our blankys)... and they're still in excellent condition.

If you or your children are blanky lovers, or you've got friends who are or someone with a newborn baby on the way... pop on over to Blanky4me for your personalised blankys.

Tuesday, 18 July 2017

How To Delete Hotmail Account

Have you ever tried to delete your hotmail email account?  There are a number of posts out there outlining how you can do this.

Let me begin by saying the email address I want to delete has been inactive for YEARS!  Microsoft claim that inactive email accounts are automatically closed (after 200 days I believe it is).  However, when I logged onto the email account it still let me access the account so it isn't deleted at all.

To delete the account I tried following the blog post above and this is what happened. 

1) Firstly I get a message 'Call us overprotective...' (Ok I will!!!!), asking me to choose an email to send a security code to.
I click 'I can't verifying my account' and 'next'.


2) Another screen pops up prompting me to offer a mobile number they can phone or text a code to.  I don't want to give them my mobile number so I click on Account and I'm taken to a home page.

[They give the option, in a drop down menu, to choose another email address to have the code sent to.]

3) As per the steps in the blog post I click on Security.


 4) Then I click on More Security Options.


5) Whereby I'm asked to protect my account via Microsoft's annoyingly frustrating security code verification system, where they offer an (inactive) email address for the code to be sent to.  They also offer the option to give a mobile number instead of email address.

6) I choose 'I don't have any of these' because I DON'T WANT TO HAVE TO GIVE Microsoft personal details such as a mobile phone or private email address, then click NEXT.

 I am then taken back to the same screen in step 2) Since you don't have access to your current security info...

And the process repeats itself.  As explained in a previous post... even when I try to do this via getting a security code off Microsoft it still doesn't work - I get the run around there too.  Hence here I am almost a year later after having already tried to access the account to delete it.... STILL TRYING TO DELETE THE ACCOUNT.

I'm not really sure what Microsoft's deal is but I wish they would just give customers the SIMPLE option to DELETE their accounts if they so choose to!!!!  How hard can that be for a company who specialises in coding and product design????

Sunday, 16 July 2017

Celebrity Endorsement Gone Well

Unlike Sarah, Tracey Spicer and Ben Price were two celebrities who received JOLI Natural Skin Care products with delight and courtesy.

Both expressed gratitude at having received their skin care products.

Tracey said: "I love it (Whipped Cream Moisturiser) - will be spreading the love on social media this week - thank you!!!"  Whereby Tracey promptly gave JOLI a 5 star rating on Facebook.
And also: "I absolutely love it! Very moisturising."

Ben was decidedly helpful in tracking a missing parcel *Australia Post lost.  It had been sent to Ben via express post so the products would reach his wife in time for her birthday.  Sadly and frustratingly the parcel was never received, which JOLI found out via sending a follow-up email.  While the parcel was never found, Ben put JOLI in contact with the the postman who delivered the parcel who was very helpful in figuring out what happened to the missing parcel.  A replacement parcel was sent.

Ben's lovely wife is now enjoying delightful Skin Serum and Moisturising Lip Balm and Ben has been quite gracious for receiving the products. 

*Australia Post delivered the overnight parcel, placed it on Ben's doorstep [not in the letter box or left a collect card because it doesn't fit in the letter box] and that was it.  The parcel was promptly stolen as it was in plain site of any passers-by on the street.  However, since the parcel had been marked as 'delivered' Australia Post took no responsibility for it going missing.
Their statement to JOLI was: once a parcel has been delivered Australia Post take no responsibility for it being stolen.  Australia Post no longer leave cards in letter boxes when a parcel doesn't fit inside the letter box.  Parcels are left in a safe place and will not be left it it is deemed there is no secure place for a parcel to be left.

Poor service from Australia Post.  I remember the days when all oversized letters/parcels meant collect cards were left in letter boxes so items could NOT be stolen.  Gone are the days of decent service I guess...  And Australia Post wonder why their profits are dwindling...

You can also read JOLI's post: The Lady Stripped Bare

And purchase Tracey's book: Good Girl Stripped Bare - by Tracey Spicer

Thursday, 6 July 2017

Hello All You Super Mums (and Dads)

< Keywords: hello all you super mums, glass impressions, joli natural skin care > Recently I decided to give myself a gift.  I purchased a special Acapulco Coffee Mug from Glass Impressions shop.
What I really like about this mug is it's thick and sturdy and hard to break (perfect for someone clumsy like me).
Glass Impressions etch the glass and offer a range of designs to choose from.
I, of course, chose Super Mum.... because who wouldn't :)

When I got my mug the first thing I did was make myself a special Super Mum drink (also known as Irish Coffee).

Brewed coffee (you can use instant)
45ml Tia Maria
A pinch of chilli powder
A pinch of chocolate powder (I used maca powder)
Whipped Cream

1) Brew some hot coffee and fill the glass 2/3 with coffee.
2) Add 45ml Tia Maria.
3) Gently dollop whipped cream on top until glass is full.
4) Sprinkle chilli and maca powder on top.
5) ENJOY!!!!

Contact Glass Iimpression:

Thursday, 22 June 2017

Celebrity Endorsement Gone Wrong

Some time ago JOLI approached Sarah Wilson (of I Quit Sugar fame) because she seemed like a like-minded individual with the same interests in ethics and chemical free skin care and so forth.

Upon speaking with her PA to enquire about whether Sarah would be interested in trying some JOLI products, emailing back and forth to determine if JOLI were inline with Sarah's ethics, then determining which products Sarah would like to try etc.  JOLI sent Sarah 100ml Light Moisturiser, 100ml Enliven Facial & Body Scrub, Moisturising Lip Balm and sample pots of Soothing Salve and Rich Cream Moisturiser (a value of around $80 plus postage and packaging).

As you can imagine JOLI were quit excited to be having a celebrity (of sorts) try our products and were, of course, hoping she would LOVE them so much she would write a wonderful review about our ethical and environmentally friendly chemical free natural skin care.  One of the most natural brands on the market.

Imagine our surprise and horror when not only does Sarah not thank us for the products and doesn't even have the courtesy to let us know the products are received, let alone let us know that's she's using or enjoying them... but instead writes an awful article [titled: this makes me angry] making it sound as though our sending her products was unsolicited and wasteful, and that we're an unethical company wasting the earths and Sarah's resources.

It was slightly shattering and... well... just a little bit rude.  

Sarah states that every item received either requires a polite thank you note or detailed email saying it doesn't sit well with her ethics.  Sarah didn't send a polite thank you note or detailed email nor did her PA.  JOLI heard nothing until we read her article and saw the products we'd sent featured in a picture.  The only real waste of resources in sending these products to Sarah was the time and effort I personally put in to gifting this to her (put together by hand by me - no junior PR staffer here).  In hind site I wish I hadn't put the products in a reusable box with a reusable pretty ribbon although it might have made no difference to Sarah, if the products were packaged our usual way with recycled bubble wrap and recyclable packaging.

After the article aired I contact her PA to ask if Sarah had been expecting the JOLI Natural Skin Care because she'd included them in her 'guff' and was told yes Sarah has said yes to receiving them... yet still no thank you for taking the time to send them or whether they're being used/enjoyed.

Image from Sarah Wilson .com

JOLI's Response [which was deleted from Sarah's blog]:

I have to say I find this rant a touch on the humorous side.  Not all is as it appears with the guff you were sent.  As one of the senders of guff featured in your picture above I would like to say that I did contact you to ask if you wanted to receive my guff.  After some understandable scrutiny on your part I was kindly given permission to send guff to you.
I take great care in my packaging choices and am an avid believer in reusing and recycling. A lot of my packing is reused and recycled packing, i.e. been sent to me which I then reuse such as bubble wrap.  Or recyclable.  Nothing is wasted.  What isn’t recycled is Australian made, which supports small local businesses, our economy and cuts down on overseas shipping and extended carbon emissions related to that.
Any paper work scent with the items is important information about the contents, otherwise you’re running blind.  There are no toxic chemicals in said items, and no sugary snacks.
Postage may be a vast drain on the countries resources (employed postmen might disagree), all that sorting and traveling and carbon emissions, yet, as one good person pointed out to me – the postmen are going that way already.  Giving them extra mail doesn’t negate that fact.
Aeroplanes (on which you fly) are the biggest environmental polluters there are.  Of course your carbon footprint is offset by your commendable bike riding and healthy lifestyle.  The point being, many of us have our own carbon offset.
Regardless of all that, I truly hope you are thoroughly enjoying the guff I sent you, which is perfectly inline with what you stand for.  Natural and good for the environment.

To this day Sarah never sent us a reply or thank you note regrading the products she was gifted.

Sunday, 4 June 2017

Don't Ingest Essential Oils

As an essential oils skin care retailer I often get asked which essential oil brand(s) I use in JOLI's products.  People often ask if I'm using one of those companies that boast 100% pure therapeutic grade essential oils... supposedly the best of the best.

don't ingest essential oils

Here is what I have to say about that:

1) There is NO such thing as therapeutic or aromatherapy grade essential oils. Don't just take my word for it, look it up. There are no such agencies testing the grade of essential oils and deeming them to be more pure or more therapeutic than others. The only people claiming there is such a thing are those selling products based on those claims.

2) Those making those claims have NOT, and nor do they have the resources to, test ALL other brands to ensure those other brands are not as pure as their brand(s) claim to be.  Again there is no registry or agency whereby all essential oil companies report the purity or grade of their essential oils.

3) Those companies selling these 100% pure therapy grade essential oils often suggest ingestion of essential oils is SAFE. This sends out alarm bells!!!!
The potency of essential oils is such that it could have serious ramifications if ingested. For example 1 drop of peppermint essential oil is equivalent to approximately 20-30 cups of peppermint tea. Would you drink the strength of 20-30 cups of peppermint tea in one sitting?

You should NOT take essential oils internally unless advised by a qualified and registered aromatherapy practitioner. Those selling essential oils on behalf of companies who make these claims are NOT qualified and registered aromatherapy practitioners, and are merely repeating what they've learned from the companies who oils they're selling. WITHOUT qualification!!!!

4) Add to the above point: if these companies really are selling the purest of essential oils that means ingestion of said oils could be even more hazardous than diluted, lesser quality essential oils. Danger! Danger!

5) Quite often these brands are far more expense than any other oils on the market, due to the (false) claims they make. It is not a viable option for any business to purchase the most expensive oils (up to 5x the cost of other brands) on the market, especially when there are reputable companies selling excellent quality essential oils at a more affordable cost.

The moral of the story:

Beware of purchasing from any company that tells you their essentials oils are the purest on the market, are therapeutic grade, indigestible and cost more than other brands.